Water Connection and Boil Water Notice

Work is progressing on the CyCreekUD project to replace aging water lines. On Tuesday May 25, workers will begin to switch lateral water lines over to the new main lines for addresses listed below. This requires turning off water for several hours, on a block-by-block basis, to reconnect the lines. When that work is completed, testing is required to verify that the water is safe to drink. That testing takes about 24-48 hours. After water is tested and approved, the BOIL WATER NOTICE will be rescinded. See details below.

The following addresses will be affected by water outages on Tuesday May 25, 2021, from 9 am to 2 pm:

  • 10502-10619 Elmdale
  • 10502-10823 Fawnview

Watch for Notices on Your Front Door

One side of the notice is about the water outage and the other side will include a BOIL WATER NOTICE. The boil water notice will likely be in effect 24-48 hours.

Cypress Creek UD Recycle Update

Due to the difficult circumstances that Texas Pride is experiencing right now, they have notified Cypress Creek UD that recycling service for this week, Saturday 5/22/2021, has been suspended, and will resume next week. CyCreek UD posted a message from Texas Pride on our web site recently, and sent an email regarding this. Below is the message received today from Texas Pride.

Now that we are coming out of the pandemic, and the economy is improving, we expect the challenges that Texas Pride is facing to improve as well. We continue to work with them, and they are doing their best with what they have. We are continuing to work with them on a regular basis.

Message from Texas Pride:

Recycling service for this week has been suspended. Your recycling service will resume next week. Please accept our apologies for the inconvenience.

I have attached a letter from our owner, Kevin Atkinson (link above) explaining some of the challenges we are experiencing. But please know that we have made positive steps to improve our service within the past few weeks including hiring 12 new drivers which will get us back on track.

Feel free to contact me should you have any questions or need additional information.

Thanks!

Notice From Texas Pride

Your CCUD directors have been working with Texas Pride Disposal regarding trash & recycling issues in our neighborhoods. They have responded to all their customers with a letter.

We will continue to communicate with the owner, Kevin Atkinson, to work through problems as they arise but hope their challenges to good service will diminish within a reasonable time period.

Please have your trash and recycling ready at 7 am on pickup days. Be patient if pickup timing still varies but feel free to contact Texas Pride directly at https://www.texaspridedisposal.com.

Trash and Recycling Update

To Our Valued Customer:

First and foremost, we would like to thank you for your partnership. As we have always said, we take tremendous pride in delivering services that exceed your expectations. With that being said, we also realize that we have fallen short of this recently with some services being provided later than usual, and in some cases, the next day.

There are a few factors driving these recent issues. First, disposal volumes remain elevated due to COVID. The amount of waste we are collecting has been 20-25% above normal volumes since the pandemic began. While things are moving in a positive direction, there will be a lasting effect on the waste stream with the accelerated adaption of online shopping and meal delivery services. In addition to this, the freeze contributed significant volume to the waste stream between debris and dead vegetation. This sent our monthly disposal volumes from 30,000-32,000 tons to 53,000 in March and 43,000 in April, translating to extended service times. Unlike other haulers, we made a conscious decision to continue collecting standard amounts of waste as compared to reducing quantities. Our mindset was that we would rather be a late by a day than having waste curbside for weeks on end. There remain lingering effects from this event.

The second contributing factor is still COVID, but its effect on our workforce. Our biggest concern through the pandemic has been the safety of our employees. With that, we have a serious concern of COVID sweeping through our staff. Our in-house COVID protocol remains in full force with testing and quarantining. When a crew has had contact with a positive person, the entire crew is shut down for testing and quarantine. This leads to unfamiliar crews on route and in turn delayed or inconsistent services. Although it is a sub-crew, we are doing their best to accurately cover these routes. Positively, our staff continues to get vaccinated, however, as we are all aware, with the vaccines can be some side effects, leaving us with an absent employee(s) for a period of days.

Finally, the labor pool has tightened tremendously over the last months. The demand for qualified drivers coupled with the timing of stimulus checks, added unemployment benefits, and the timing of tax returns has created a true strain on the labor market. We continue to expand our avenues for recruiting and hiring, we are seeing rising wages as we work to retain our staff, and we have even implemented hiring bonuses for new employees and recruiting bonuses for our team if they bring employees on. The process is arduous but moving forward.

I would like to reiterate that we fully understand the expectations of our customers and boards that we service. By no means is late or delayed service a favorable outcome for us. We are working diligently to minimize and overcome these challenges, but we also want our customers to be aware that these challenges will take some time to overcome. I am confident in our team, culture, and reputation that overcoming these obstacles will be a short-term challenge and service will soon be again delivered to your expectations.

In addition, we do encourage you to enroll in our service notification system. This system allows us to notify by email of potential delays or carryovers with our service. With the current challenges, our operations team is sending updates three times daily to customer service, with final notice going out to affected customers. You can enroll on the homepage of our website (www.texaspridedisposal.com), or by emailing Averian Gaston (averian@texaspridedisposal.com) with your MUD/HOA and the preferred emails for notices.

Again, we thank you for your continued partnership and understanding. We look forward to delivering the services you have come to expect from us and we have always expected of ourselves.

Thank you,
Kevin Atkinson
Owner
Texas Pride Disposal

Customer Service
service@texaspridedisposal.com
(281) 342-8178

Boil Water Notice Rescinded

Work on water service lines at the addresses shown below has been completed and we have received satisfactory test results for the water and are putting notices on the doors to rescind the Boil Water Notice. The following addresses were affected, and may now use water as usual.

  • 10610-10819 Cypresswood

Watch for Rescinding Notices on Your Front Door

Cypress Creek Utility District would like to thank you for your cooperation during the water outage and boil water notification period.

We have received satisfactory results that the water is safe, and we are issuing the Boil Water Rescind Notice.

Water Connection and Boil Water Notice

Work is progressing on the CyCreekUD project to replace aging water lines. On Wednesday May 5, workers will begin to switch lateral water lines over to the new main lines for addresses listed below. This requires turning off water for several hours, on a block-by-block basis, to reconnect the lines. When that work is completed, testing is required to verify that the water is safe to drink. That testing takes about 24-48 hours. After water is tested and approved, the BOIL WATER NOTICE will be rescinded. See details below.

The following addresses will be affected by water outages on Wednesday May 5, 2021, from 9 am to 2 pm:

  • 10610 – 10819 Cypresswood

Watch for Notices on Your Front Door

One side of the notice is about the water outage and the other side will include a BOIL WATER NOTICE. The boil water notice will likely be in effect 24-48 hours.

Boil Water Notice Rescinded

Work on water service lines at the addresses shown below has been completed and we have received satisfactory test results for the water and are putting notices on the doors to rescind the Boil Water Notice. The following addresses were affected, and may now use water as usual.

  • 10503 – 10547 Idlebrook
  • 10502 – 10535 Jaycreek

Watch for Rescinding Notices on Your Front Door

Cypress Creek Utility District would like to thank you for your cooperation during the water outage and boil water notification period.

We have received satisfactory results that the water is safe, and we are issuing the Boil Water Rescind Notice.

Water Connection and Boil Water Notice

Work is progressing on the CyCreekUD project to replace aging water lines. On Monday May 3, workers will begin to switch lateral water lines over to the new main lines for addresses listed below. This requires turning off water for several hours, on a block-by-block basis, to reconnect the lines. When that work is completed, testing is required to verify that the water is safe to drink. That testing takes about 24-48 hours. After water is tested and approved, the BOIL WATER NOTICE will be rescinded. See details below.

The following addresses will be affected by water outages on Monday, May 3, 2021, from 9 am to 2 pm:

  • 10502 – 10535 Jaycreek
  • 10503 – 10547 Idlebrook

Watch for Notices on Your Front Door

One side of the notice is about the water outage and the other side will include a BOIL WATER NOTICE. The boil water notice will likely be in effect 24-48 hours.

Boil Water Notice Rescinded

Work on water service lines at the addresses shown below has been completed and we have received satisfactory test results for the water and are putting notices on the doors to rescind the Boil Water Notice. The following addresses were affected, and may now use water as usual.

  • 10702 – 10738 Crestfield Court
  • 10978 Grant Road
  • 10703 – 10835 Norchester Village Drive
  • 13403 Balcrest
  • 13339 – 13420 Jones Road

Watch for Rescinding Notices on Your Front Door

Cypress Creek Utility District would like to thank you for your cooperation during the water outage and boil water notification period.

We have received satisfactory results that the water is safe, and we are issuing the Boil Water Rescind Notice.

Boil Water Notice Rescinded

Work on water service lines at the addresses shown below has been completed and we have received satisfactory test results for the water and are putting notices on the doors to rescind the Boil Water Notice. The following addresses were affected, and may now use water as usual.

  • 10502 – 10619 Elmdale
  • 10502 – 10618 Fawnview
  • 13402 – 13426 Balcrest

Watch for Rescinding Notices on Your Front Door

Cypress Creek Utility District would like to thank you for your cooperation during the water outage and boil water notification period.

We have received satisfactory results that the water is safe, and we are issuing the Boil Water Rescind Notice.