Important Notice from Cypress Creek Utility District

Reminder: Change in Water Disinfection Process

Early next week, May 16th or 17th, the Cypress Creek Utility District will be changing the disinfectant that we use from chlorine to chloramines. This change is required for the conversion to surface water. The change in chloramines can cause problems to persons on home dialysis machines and may be toxic to aquarium fish. Click here for more information: www.cycreekud.com.

You should not notice any significant change in taste or color of your water or in your water pressure. If you do, please report the issue to our district operators, Water, Environmental and Technical Services (WETS) at 281-469-2837.

Update on Conversion to Surface Water

Last evening, the CCUD Board of Directors was notified of a 3-4 week delay in the conversion to surface water. The CCUD Board will continue efforts to keep district residents updated on the date of water conversion.

Notice of Conversion to Chloramine Disinfection

Dear Customer,

Cypress Creek Utility District (“District”) will soon be converting its water source from ground water to surface water. This surface water is supplied by the North Harris County Regional Water Authority (“NHCRWA”) from Lake Houston. In order to receive this surface water, the District must change the way it disinfects our water. Currently the District uses chlorine for disinfection and will be switching to chloramines for disinfection. For this change, the Texas Commission on Environmental Quality (“TCEQ”) requires the District to provide each customer with the notification on the reverse side of this letter.

NHCRWA advises homeowners who have water softeners to bypass their systems to prevent adverse impacts on plumbing and water quality due to the change in water quality of surface water.

We welcome your questions and / or comments. Please visit our web page (www.cycreekud.com) and sign up for the latest District information.

Sincerely,
Cypress Creek Utility District Board of Directors


Notice of Conversion to Chloramine Disinfection

On May 16, 2022, the Cypress Creek Utility District will be changing the disinfectant that we use from chlorine to chloramines. This change is intended to benefit our customers by reducing the levels of disinfection byproducts (DBPs) in the system, while still providing protection from waterborne disease.

However, the change to chloramines can cause problems to persons dependent on dialysis machines. A condition known as hemolytic anemia can occur if the disinfectant is not completely removed from the water that is used for the dialysate. Consequently, the pretreatment scheme used for the dialysis units must include some means, such as a charcoal filter, for removing the chloramine prior to this date. Medical facilities should also determine if additional precautions are required for other medical equipment.

In addition, chloraminated water may be toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines. You may also need to change the type of filter that you use for the fish tank.

April Board Meeting

The April monthly meeting of the Cypress Creek Utility District Board of Directors has been postponed to April 21, 2022.

This postponement is to avoid conflict with Maundy Thursday services at many churches.

A meeting notice and agenda for this meeting are available on our website at https://www.cycreekud.com.

Recycling Routes Delayed – April 2, 2022

Cypress Creek Utility District has been notified that some recycling routes have been delayed.

Texas Pride pickup crews are working this afternoon to complete recycle routes. Any collections not completed today will be picked up tomorrow (Sunday).

Anyone whose pickup is not completed tomorrow may report the issue on the Cypress Creek UD website at: https://www.cycreekud.com

Click on the red button labeled “Report Trash/Recycle Problem.”

Notification from Texas Pride:

Dear valued customer,

Our crews are working hard to complete today’s recycle routes; however, we are experiencing some delays. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Texas Pride Disposal
Phone: (281) 342-8178 ( Monday-Thursday, 8:00-5:00; Friday 8:00-4:00 )
Email: service@texaspridedisposal.com

Special Meeting on Conversion to Surface Water

Wednesday, April 13th, 7:00 PM
Norchester Activity Center ( 13439 Jones Road, Houston, Texas 77070 )

Representatives from the North Harris County Regional Water Authority will be presenting information on the upcoming conversion of our water supply from well water to surface water. They will be able to answer questions about why, how and what effects conversion will have on our residential and commercial water supply.

The water disinfection process will be changing as well, mostly affecting taste and hardness of the water. There will be a lot of information about whether and how these changes will affect our home water filtration systems, water softening systems, aquariums, etc. The experts from NHCRWA will be able to answer your questions as they have been through conversions to surface water with other utility districts. CCUD will be sending informational updates throughout the conversion process but now is your chance to get best informed and have your questions answered.

Missed Trash Pickups

Cypress Creek Utility District has learned that some trash and/or recycling pickups were missed Saturday morning.

Texas Pride pickup crews are in the neighborhood and we have been told by management that missed pickups will be collected today.

Anyone whose pickup was missed may report the issue on the Cypress Creek UD website at: https://www.cycreekud.com

Click on the red button labeled “Report Trash/Recycle Problem.”

Winter / Spring 2022 Newsletter

There is a lot happening in the Cypress Creek Utility District (CCUD) in 2022 so we hope this newsletter helps to keep you informed and connected to activities in our CCUD community. For more details about our utility district and these topics over the next few months, please visit the CCUD website at www.cycreekud.com.

 

Trash / Recycle

Let’s start off with ongoing customer service issues with Texas Pride Disposal.  Due to the high number of complaints (especially after the ice storm and the 2021 holidays) our CCUD Board added a red button on the CCUD home page to “Report Trash/Recycle Problem”.

Congrats to those who found and used the red button after the January 8th missed recycle pickup!  After reviewing the complaints submitted online and communicating with some residents, the board is working closely with Texas Pride to send earlier communications to residents if there will be a change in the pick-up schedules.

NOTIFICATION TO RESIDENTS WILL BE DONE BY EMAIL AND TEXTS.  If you have not already submitted your information to receive these communications and wish to do so, go to www.cycreekud.com and click on “SIGN UP FOR DISTRICT ALERTS” at the top right corner of the home page.

Conversion to Surface Water

WHEN:  The BIG change to CCUD customers in 2022 will be conversion from well water to surface water.  We are on track to make the conversion in Spring, 2022, possibly in April.   Once a definitive timeline is established, CCUD district customers will be informed.  Watch for announcements in your monthly bill and by email notifications.

WHY: Widespread use of ground water has caused land to subside throughout Harris County. CCUD is located within the North Harris County Regional Water Authority (NHCRWA), a regional entity created to address subsidence. The regular increases in your water bill are directly linked to actions of NHCRWA and CCUD in preparing for the change in water supply.

In your January utility bill you received an insert from the NHCRWA, “The Rising Cost of Water”.  In this pamphlet, you will find an article titled, “The Mandate” which explains the purpose of conversion to surface water.

“Groundwater withdrawal in Harris and Galveston counties is regulated by the Harris-Galveston Subsidence District (HGSD), a special purpose district created by the Texas Legislature in 1975 for the purpose of reducing land subsidence.

The HGSD requires the North Harris County Regional Water Authority to convert to an alternate water source via a 30% reduction of groundwater usage by 2010, 60% by 2025 and 80% by 2035.”

HOW:  The conversion to surface water means that our water will change from well water to surface water from Lake Houston.  You may have already seen construction work in our district to lay the new water pipes. The conversion to surface water may result in a change in taste due to the change in mineral content.  At first you may also see a color change – if so, we ask that you report any color change to the water district operator, Water, Environmental & Technical Services (WETS) at 281-469-2837.

A special note about water softeners: Surface water tends to be lower in hardness and alkalinity.  Water softeners can alter the stability of the water to your home.  Due to the change in water quality of surface water, NHCRWA advises homeowners who have water softeners to bypass their systems to prevent adverse impacts on plumbing and water quality. Ultimately this is the homeowner’s decision, and if you have questions about your water softener system you should contact your water softener manufacturer’s representative or service company.

Resources for more information:

Upcoming Sanitary Sewer Improvements

A sanitary sewer rehabilitation project is tentatively scheduled to begin sometime around May or June.  The project area is generally north of Norchester Village Drive and south of Idlebrook Drive.  Excavation is not anticipated.  Work will be performed within the sanitary sewer system by accessing manholes which are generally located in back yards.

Required Lead and Copper Testing

The EPA’s Lead and Copper Rule Revisions took effect December 16, 2021 and require water utilities to make comprehensive reviews of their service lines, including customer lines.  Utilities may have to work in customers’ homes to comply with new “find and fix” requirements or face stiff penalties.

Testing in customer homes will begin later this year, schedule TBD.  All customers will be informed before testing begins. More information will come at a later date.

Reporting Trash & Recycle Problems Directly to CCUD Board

The Board members of Cypress Creek Utility District have been made aware of some ongoing problems related to trash and/or recycling pickup which were discussed at our December Board meeting. CCUD residents have always been encouraged to report all trash and recycle issues directly to Texas Pride Disposal and may continue to do so if desired.  However, the CCUD Board would also like to be made aware of any current, ongoing and/or unresolved problems.  Therefore, a decision was made by the CCUD Board to put a new RED button on the CCUD home page, “REPORT TRASH / RECYCLE PROBLEM”.

SUMMARY:  Please report a missed pick up and any other trash/recycle issue directly to https://www.cycreekud.com by filling out the form there. Reports will be sent to both the CyCreek UD board and to Texas Pride directly. Reports will be tracked over time to identify possible patterns in missed pickups or other issues to be addressed.

If desired, residents may continue to report a missed pick up and any other trash/recycle issue directly to Texas Pride Disposal at service@texaspridedisposal.com or by calling them at 281-342-8178.  Phone calls may get a quicker response due to the time required for email Please be aware that the office for Texas Pride Disposal is closed on Saturdays.

The CCUD Board appreciates your patience and cooperation in trash and recycle services.

Texas Pride Disposal – 2021 Holiday Schedule

Following is the latest information on holiday pickup schedule for trash and recycling pickup

  • Trash pickup before Christmas will be Wednesday, December 22nd.
  • Please note that there with be NO pickups of either trash or recycling on Saturday – CHRISTMAS DAY
  • Next trash pickup will be Wednesday, December 29th.
  • There will also be NO pickups of either trash or recycling on Saturday – NEW YEAR’S DAY.
  • Next recycling pickup will be Saturday, January 8th.

Notice from Texas Pride:

Happy holidays to our Texas Pride Disposal family! We wish everyone a happy holiday season. Please see our holiday schedule and tips below.

Holiday Schedule

Christmas Services
  • Saturday, December 25th: No collection.
    Garbage rolls to Wednesday, December 29th.
    Recycle rolls to Saturday, January 8th.
  • Office: Closed Friday, December 24th and Saturday, December 25th.
New Year’s Services
  • Saturday, January 1st: No collection.
    Garbage rolls to Wednesday, January 5th.
    Recycle rolls to Saturday, January 8th.
  • Office: Closed Friday, December 31st and Saturday, January 1st.

Holiday Tips

With excess volume being produced this time of year, we encourage residents to minimize their waste in the following ways:

  • Heavy Trash: Please minimize heavy trash when possible.
  • Cardboard: Please flatten boxes to expedite collection and minimize space.
  • Yard Waste: Please mulch grass and leaves when possible. Leaves are one of the best natural fertilizers and mulches you can place in your garden.
  • Recyclables: Recycle as much as possible, including all of your paper, gift wrap, cardboard, gift boxes, wax board containers, glass bottles and jars, metal cans and containers, and rigid plastics. Place excess recycle in containers clearly labeled recycle, paper bag, or boxes. Clearly separate your trash from recycle to avoid confusion between crews.